The company boasts the largest 24Hour Emergency Centre in Polokwane. The Emergency Centre has also been equipped with the latest and best security software and hardware that is currently available on the market.
All Emergency Centre staff go though a rigorous training programme followed by an exam where the Emergency Centre agent must pass the 85% mark.
These exams are also conducted once a year on existing Emergency Centre Agents to ensure that they are still on par with the companies standard procedures.
If they fail they are subjected to a refresher course and must complete the exam again before they are allowed to continue working in the Emergency Centre.
Each shift in the 24Hour Emergency Centre will have a Senior Emergency Centre Agent on duty to ensure that any decisions that have to be made quickly can be done without waiting for authorisation.
The Armed Response department is our pride and joy. Under the watch full eye of the Armed Response Manager this team have brought our average response time down to 5.7min.
The fleet of vehicles have all been equipped with two way radio communication and satellite tracking. Our Response Officers do not have stand of points but rather dispatch from our offices. This is done for the simple reason that our offices are under 24hour CCTV Surveillance, which means that we know exactly where our Response Officers are at all times.
All of the staff in the Armed Response department have been in the business for more than 3 years and have received intense training to ensure the best possible results. Each Armed Response Officer has completed their Grade E, D and C proficiency course. This enables them to carry company supplied fire arms that are inspected regularly to ensure reliability.
With a total of seven (7) highly qualified Technicians our technical department is up for any job, no matter how big or small.
Faults & Maintenance -
Working on systems that have been installed by other companies is not a problem. All our technicians have been trained on all the leading brands that are commonly found in the field. These include but are not limited to:
After Hours -